Chalet Protocols - Guests
We now know that all guests for winter 2021/22 staying in our catered chalets will be required to hold a pass sanitaire.
This is a French law and you can either comply with this by presenting a barcode demonstrating "Fully Vaccinated" status or a PCR test showing a negative result from the previous 24h. The NHS Covid Pass is recognised in France
Given that all guests (and staff) in catered chalets will be required to hold a pass sanitaire we have opted to keep meal times as a sociable affair around our normal dining tables. Mask wearing will not be required in the chalets for the same reason.
Guests in self-catered properties are not required to provide pass sanitaire paperwork.
If you or our staff think that you are exhibiting symptoms of Covid-19 you will be required to attend the local pharmacy for a test. Results only take an hour or two but in the meantime you should wear a mask and keep a safe distance from others.
If someone is awaiting a test result and/or showing signs of Covid-19 whilst in the chalet all other people present will be required to wear a mask until a test result is confirmed.
Chalet Protocols - Staff
Staff will not be required to wear a mask on a day-to-day basis in the chalets unless they are in the presence of someone who is awaiting the result of a covid test.
If a staff member has been in contact with a confirmed positive covid case or is exhibiting multiple covid symptoms they will be required to take a test at the local pharmacy.
The company requires that member of staff to stop working and stay away from the chalet until the result is returned. In the event of a negative result they can resume work as normal.
If a member of staff requires a test due to being in contact with a guest or other staff member who has Covid-19 Host Savoie will fund the cost of the test.
On all other occasions staff will pay for their own test and reclaim the cost from their own health / travel insurance.
Guests with Covid-19
If you test positive for Covid-19 you will need to self-isolate in your room until the end of your stay with us.
If you do leave your room (to go for a walk for example) you must do so as efficiently as possible, wearing a mask and keeping a distance of at least 2m from everyone else.
We will deliver meals and drinks to the door of your room and will do our best to help with any extra food or drinks required. Please keep in mind that staff are not present at all times though.
Anyone sharing your room will be required to take a covid test. If they test positive they must self-isolate with you.
If they test negative we will endeavour to move them to a different room so that they can carry on their holiday as normal. In the event that we have no available rooms that person will unfortunately need to self-isolate with you.
We cannot provide transport to a doctor or hospital but will help with making arrangements.
If your period of self-isolation extends beyond your planned departure date we will do our best to help with alternative accommodation but this is ultimately your responsibility (and you should have insurance in place to cover this as per our booking conditions).
Staff with Covid-19
We will apply the same rules to our staff in that if someone tests positive they will be required to self-isolate for the time specified by the authorities. Their room mate(s) will be required to take a test and if negative they will be able to continue working.
In the event of a room mate of a positive case being able to continue working we will find them alternative accommodation for the remainder of the isolation period. They will be required to take an additional test after 2 days to ensure the continued safety of others.
If a member of staff is isolating in their accommodation we will ensure that they are provided with food and drink and will arrange transport should they need medical attention.