Dent du Midi in black and white with the red Host Savoie logo

Host Savoie News

10/05/2021

NEW FOR 2021-22 – CONTACTLESS CATERING IN OUR LARGEST CHALETS

Contactless Catering in our large Chalets

Our chalet hosts are ready and waiting to look after you in the same way that we always have but we understand that not everyone wants to share their holiday space with members of our team at this time. We can therefore now offer sole occupancy rates to include delicious meals delivered to your door.

The chalets will be made up ready for you, we can still organise all of your holiday extras and our team are still available in resort if you need anything, but this new system gives you breakfast, afternoon tea and evening meals in total privacy and you can eat at a time of your choosing! The menus are set but can be adapted to suit various dietary needs and this option will mirror the HS Fusion upgrade offered in our self-catered properties.

More details of how this service works and the winter menu can be seen here but please do ask us for more information if you like the idea of the same great chalets with fab food, total flexibility and the privacy of your social bubble!

19/04/2021

April 2021 Update from HQ

Winter 2020/21 should have been coming to an end this week and, having now missed out on glorious spring skiing two years in a row, we are as keen as everyone else to get back to normal. Despite our best efforts it became clear late last year that we were not going to get a winter season at all and our thoughts very quickly turned to all of the things that we could do to make the most of the forced break. In the 16 years that we have been in business our industry has changed hugely and the ongoing change is being further accelerated by Brexit and the pandemic. We have tried to use our time wisely to refocus as we look ahead to next year, and the new logo that is revealed today is just the first part of that!

The new clean and contemporary logo is part of a bigger project that will ultimately yield a brand new website, new quotation and booking systems and the digitalisation of a lot of our guest information and staff training material. Some of the changes are of course in the background but in the coming weeks you will see this website replaced by a new one that is more suitable for the 21st Century, featuring new products and a real time booking system. We would not have embarked on this forward-thinking project without the support of the Welsh Government and their award of an Economic Resilience Fund grant. As a direct result of this grant-funded project we have boosted skills, retained expertise, and are well on the way to improving competitiveness and future-proofing our digital resources. Watch this space and our social feeds for regular updates and we look forward to seeing as many people as possible when we return to the slopes in December.

Update from HQ

14/04/2021

Covid-19 Peace of Mind Pledge Cover

When Covid-19 forced the shutdown of ski resorts across Europe in March last year we were suddenly all in uncharted waters. Questions remain surrounding the suitability of the travel insurance industry to cope with such events but as we look ahead to 2021/22 we can appreciate that people will be even more wary of the need to safeguard their hard-earned cash. As in previous years we are protecting all guests against our insolvency through our financial failure insurance, but we have also launched our Covid-19 Peace of Mind Pledge that will apply to all bookings made directly with Host Savoie for the foreseeable future.

Covid-19 is a known problem and can no longer classed as an act of Force Majeure. Section 23 of our booking conditions details the new specific provisions for cancellations resulting from Covid-19. Please see our booking conditions document for full details, but in a nutshell we are offering flexibility in balance payment dates and a choice of a 100% credit note or a refund minus a small admin fee if any of the specified circumstances apply (ranging from border closures to mandatory quarantine periods and changes to travel advice). We hope that this new pledge gives guests the confidence to get some dates in the diary as we edge towards what we have all been missing – the unique and unbeatable enjoyment of a winter sports holiday.

We are committed to customer satisfaction and financial protection. At no additional cost to you we have purchased a financial failure insurance product that keeps your hard-earned money 100% safe.

In accordance with "The Package Travel and Linked Travel Arrangements 2018" regulations all guests booking with Host Savoie are fully insured for the initial deposit, and subsequent balance of monies paid in advance of travel (including both accommodation and holiday extras such as airport transfers or ski passes).

Further information, including contact details for the insurance provider, can be found in our Conditions of Booking.

-